1. Privacy Policy
Ice Bear Inc (“we,” “us,” or “our”) operates icebearhvac.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Data Collected
Data Storage Location
When you contact us through our website, request service, or communicate with us, we may collect:
- Name
- Email address
- Phone number
- Business name and address
- Service details and preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Site.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Provide HVAC, refrigeration, and chiller services
- Schedule appointments and service calls
- Send service confirmations and updates
- Improve our website and services
- Comply with legal obligations
- Send promotional communications (with your consent)
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Service Providers: We may share information with third-party vendors who perform services on our behalf, such as:
- Email service providers
- Website hosting providers
- Payment processors
- Scheduling and dispatch software providers
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights or property
- Prevent fraud or illegal activity
- Protect the safety of our customers or the public
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at president@icebearhvac.com or call (866) 423-2327.
European Residents (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and customer communications may be retained for operational and legal compliance purposes.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our Site after any modifications indicates your acceptance of the updated Privacy Policy.
7. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Ice Bear Inc
Email: president@icebearhvac.com
Phone: (866) 423-2327
Website: icebearhvac.com
California State License: #913248
This privacy policy is designed to comply with applicable privacy laws including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Consult with legal counsel to ensure full compliance with all applicable regulations.